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In a Nutshell Why We’re Different Sam Wander was known for “walking the tracks” when he started Hercules in 1915. He went diligently and enthusiastically from town to town, on foot, selling Drain Pipe Solvent, Hercules first product. His creed was “I’ve got to take care of my customers.” Since then, Hercules has continued to change and grow along with the plumbing industry: plumbers have become better trained…equipment is more sophisticated….supply houses have evolved into specialized distributors. Many wholesalers have opened luxurious showrooms – something Sam may have never imagined in his days of claw-foot tubs, lead and oakum, and green and ivory-porcelain kitchen sinks. Still, the Hercules creed remains the same. Hercules established a factory in New York City and, with the motto still intact, the company grew as the product line expanded. The johni bolt® is now an industry standard. The johni ring® is the only wax ring to come in a unique sealed plumber-friendly package. One after another Hercules developed specialized drain cleaners, made improved thread sealants, and even formulated a gentle hand cleaner made specially for plumbers. Customers have come to trust Hercules to help overcome difficult plumbing challenges. Solving problems with innovative products is just one way Hercules contributes to the industry. Year after year, Hercules supports the community and helps industry players, at every level, succeed. With creative marketing approaches, leadership roles at industry trade shows and conventions, innovative selling tools and programs, and dissemination of information – we’re happy to share these techniques with others to help make the industry stronger. We help customers understand and comply with federal regulations, including HazCom training and a D.O.T. handbook, all provided free of charge. In 2002, Hercules co-founded OateySCS, an innovative new supply chain system offering customers “one-stop shopping” of leading brands– something never before seen in the industry. Many of our new ideas are your new ideas. By setting up meetings with plumbers nationally, at least three or four times a year, Hercules is able to tap into the marketplace for a better understanding of professional plumbers’ needs and wants. The Hercules facility is located in Passaic, NJ, and it's one of the few companies to boast being both employee-owned (over 100 employees) as well as a union shop. Recently, the employee-owners of Hercules proudly qualified for the prestigious OSHA SHARP award for safety and achieved ISO 9001:2000 certification. Staying true to Sam Wander’s philosophy of servicing the customer, Hercules offers customers help and technical assistance. Just click here to find answers to many common questions, or to ask us one of your own. If you prefer to chat with an expert by phone, just call 800-221-9330. If Sam were alive and working today, he’d probably be carrying a cell phone and laptop and taking the “red-eye” instead of walking the tracks. He’d have an e-mail address and maybe even an electronic organizer. But he wouldn’t have to change his creed. Isn’t it funny how today, lots of organizations use buzz words – “core values,” “best practices,” “world class” -- to describe themselves in a way that Sam put plainly, “I’ve got to take care of my customers.” All of us at Hercules remain pledged to earning the continued trust of our customers and friends. Our very sincere thanks go to all those plumbers and wholesalers who share our belief in the quality approach to doing business. Please help us continue to do what we do best by asking for our products and by accepting no compromise in quality. Stay in touch, and we’ll do the same. Contact us by phone, e-mail, fax or
good ole US mail. |
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